Terms and Conditions swip9 —
Complete Guide Platform Usage

1. Acceptance of Terms and Conditions

Welcome to swip9. By registering an account, accessing, or using any part of the swip9 platform — whether through swip9.net, the Android or iOS mobile app, or any other channel provided by swip9 — you hereby agree to be fully bound by the Terms and Conditions contained in this document.

These Terms and Conditions constitute a legally binding agreement between you ("Player" or "Member") and swip9 ("Platform", "We", "swip9"). If you do not agree with any part of these terms, you are advised not to continue using the swip9 platform.

2. Member Eligibility & Account Registration

2.1 Age Requirement

Use of the swip9 platform is restricted to individuals who are aged 18 years and above only. swip9 takes the protection of minors seriously. Should swip9 determine that a user is under 18 years of age, the account will be suspended immediately, all transactions will be cancelled, and related funds may be forfeited at swip9's discretion.

2.2 One Account Per Player

Each individual is only permitted to hold one (1) swip9 account only. Players found to hold more than one account — whether in their own name or using another person's information — will be subject to the following action:

• All associated accounts will be suspended or permanently closed.
• All fund balances, wins, and bonuses in that account may be forfeited.
• The player may be banned from re-registering with swip9 in the future.

2.3 Registration Information

You are required to provide accurate, complete, and up-to-date information when registering a swip9 account. False or inaccurate information constitutes a breach of these terms. swip9 reserves the right to request identity verification documents (KYC) at any time, and failure to submit the requested documents within the specified period may result in your account being suspended until verification is complete.

3. Player Account & Security

3.1 Account Security Responsibilities

You are fully responsible for the security of your swip9 account. This includes keeping your username, password, and any two-factor authentication (2FA) codes confidential. You are advised to:

• Use a strong password containing a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after using the platform, especially on shared devices.
• Notify swip9 immediately if you suspect your account has been accessed without authorization.

3.2 Suspicious Account Activity

Swip9 continuously monitors account activity to detect any signs of fraud, money laundering, or other suspicious activity. Accounts identified as being involved in such activity will be suspended immediately while an investigation is carried out.

4. Deposits, Withdrawals & Financial Transactions

4.1 Payment Methods

Swip9 supports a variety of payment methods suited for players in Malaysia, including FPX, DuitNow QR, local bank transfers (Maybank, CIMB, Public Bank, RHB, and more), Touch 'n Go eWallet, GrabPay, Boost, and selected cryptocurrencies. All transactions are processed in Malaysian Ringgit (MYR).

4.2 Transaction Limits

4.3 Withdrawal Verification

To safeguard your funds, swip9 conducts standard security checks before processing withdrawals. The bank account or eWallet used for withdrawals must be registered under the same name as the swip9 account holder. swip9 reserves the right to request additional documents for withdrawals exceeding a specified amount.

4.4 Fees & Taxes

Swip9 does not charge processing fees for standard deposits and withdrawals. However, your bank or payment provider may impose their own charges, which are beyond swip9's control. Players are solely responsible for any tax obligations related to their wins under applicable law.

5. Bonuses, Promotions & Loyalty Programme

5.1 General Bonus Terms

All bonuses and promotions offered by swip9 are subject to the specific terms and conditions stated in each promotional offer. The general terms applicable to all swip9 bonuses are as follows:

• Bonuses may only be claimed by players who meet the eligibility requirements set for each promotion.
• The wagering requirement must be met before winnings from a bonus can be withdrawn.
• Bonuses may not be transferred, sold, or exchanged directly for cash without fulfilling the wagering requirements.
• Swip9 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• Only one bonus may be active at a time unless otherwise stated in the relevant promotion terms.

5.2 Bonus Abuse Prohibition

Swip9 takes any attempt to abuse the bonus system seriously. The following actions are considered bonus abuse and may result in bonus cancellation and account termination:

• Creating multiple accounts to claim the same bonus more than once.
• Placing bets in a manner contrary to the intent of a promotion (such as betting on both sides of a contest to fulfil wagering requirements).
• Colluding with other players to manipulate the bonus system.
• Using betting methods deliberately designed to circumvent wagering requirements.

6. Casino & Slot Game Rules

6.1 Game Fairness

All casino games, slot games, and fish shooting games available on swip9 use a certified Random Number Generator (RNG) that has been independently audited by a recognized certification body. This ensures every game outcome is truly random and cannot be manipulated by swip9 or any player.

6.2 Return to Player Rate (RTP)

The Return to Player (RTP) rate for each slot and casino game is set by the respective game provider and can be viewed in the game information section. The displayed RTP is based on long-term averages and does not guarantee returns in any individual gaming session.

6.3 Technical Interruptions

In the event of a technical interruption, server failure, or internet connectivity issue affecting an ongoing game, swip9 will use stored server records to determine the game status. If an outcome cannot be determined accurately, swip9 reserves the right to:

• Cancelling affected bets and returning the wagered amount to the player's account balance.
• Resuming the game based on the last valid record saved on the swip9 server.
• Suspending results pending completion of a technical investigation.

Results displayed on a player's screen without a corresponding server record will not be accepted as the basis for any payment claim.

7. Sports Betting Rules

7.1 Bet Acceptance & Confirmation

All sports bets on swip9 are subject to verification and acceptance by the swip9 system. A bet is only considered valid once acceptance confirmation is issued by the platform. swip9 reserves the right to reject or void any bet at any time before the outcome is determined if there is a technical error in the odds or match information.

7.2 Match Suspension & Cancellation

For matches that are suspended, postponed, or cancelled by the organiser, swip9's policy is as follows:

• Matches that are suspended and resumed within 48 hours of the original scheduled time will be considered valid, and the final result will apply.
• Matches not resumed within 48 hours will be considered void, and all related bets will be refunded.
• For parlay/accumulator bets, any leg involving a cancelled match will be counted as "void" and excluded from the accumulator calculation.

7.3 Live Betting (In-Play)

Live (in-play) betting on swip9 is subject to real-time odds availability. Odds may change at any time during a match. All live bets that have been confirmed and accepted by the swip9 system prior to an odds change are not affected by that change.

8. Player Conduct & Prohibited Activities

Swip9 players are required to conduct themselves with courtesy and integrity while using the platform. The following activities are strictly prohibited and may result in permanent account suspension or termination:

• Using automation software, bots, scripts, or any tools designed to manipulate game outcomes or exploit the platform unfairly.
• Colluding with other players to manipulate game outcomes or bonus systems.
• Conducting money laundering through a swip9 account, including using the platform to transfer illegally obtained funds.
• Using another person's credit card or bank account without valid authorisation to make a deposit into a swip9 account.
• Abusing the chargeback feature or reversing legitimate payments with the intent to defraud swip9.
• Threatening, harassing, or abusing swip9 staff or other players through any communication channel.
• Exploiting bugs or technical vulnerabilities on the swip9 platform. Any bugs discovered must be reported to the swip9 support team immediately.

9. Account Suspension & Termination

9.1 Termination by Player

You may close your swip9 account at any time by contacting the swip9 customer support team. Before closure, all eligible fund balances will be returned to your original payment method, subject to applicable withdrawal conditions. Account termination requests are typically processed within 3 business days.

9.2 Termination by swip9

Swip9 reserves the right to suspend, restrict, or terminate any player's account without prior notice if:

• The player is in breach of any provision of these Terms and Conditions.
• Swip9 suspects fraud, money laundering, or other illegal activity.
• The player is unable to verify their identity when requested.
• Player account inactive for more than 12 consecutive months.
• Swip9 is required to do so by law or by direction of the relevant authorities.

9.3 Balance After Termination

In the event of termination due to a breach of terms, swip9 reserves the right to forfeit all or part of the funds, bonuses, and wins in the relevant account depending on the severity of the breach. For terminations at the player's request or for reasons not involving a breach, eligible fund balances will be returned within a reasonable timeframe.

10. Disclaimer & Limitation of Liability

The swip9 platform is provided "as is" and "as available". While swip9 strives to ensure the platform runs smoothly at all times, we make no guarantee that the service will always be available without interruption, free from technical errors, or that it will meet the specific requirements of every player.

To the extent permitted by applicable law, swip9 shall not be liable for:

• Financial losses resulting from technical disruptions, system failures, or internet connectivity issues beyond swip9's control.
• Indirect, consequential, or punitive losses arising from the use of or inability to use the swip9 platform.
• Actions by third parties including payment providers, game providers, or internet service providers.
• Losses caused by a player's failure to take reasonable security measures to protect their account.

11. Amendment of Terms and Conditions

Swip9 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Significant changes will be communicated to members via an in-platform notice or email at least 7 days before the changes take effect.

Continued use of the swip9 platform after any changes take effect constitutes your acceptance of and agreement to the amended terms. If you do not agree with the changes made, you have the right to close your account in accordance with the procedure set out in Section 9.

Swip9 recommends that you review this Terms and Conditions page periodically to ensure you are always aware of the latest version currently in effect.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the swip9 support team is available to assist you at any time.